![]() Once a template message has been approved, you can use it in SpinOffice including merge fields so that you can personalize messages. To reach your customers, you need a pre-approved template message. Create and verify templates in MessageBird.That is it! You are now all set to start using WhatsApp Business in SpinOffice. SpinOffice also requests a WhatsApp namespace you will receive this by email from MessageBird. In SpinOffice, go to menu option Administration -> Integrations and enter the WhatsApp channel ID as you see it in MessageBird. Add the new WhatsApp Business channel in SpinOffice.Your WhatsApp number has now been added in MessageBird! Acceptance will follow within 30 minutes. To activate the channel, a verification code is sent to the chosen WhatsApp number. In MessageBird, go to Channels and go through the steps to add a new phone number. Activate the chosen WhatsApp Business number in your MessageBird account.The number will no longer be available as a WhatsApp Business number after termination with MessageBird.The number can no longer be used as a WhatsApp Business number on your phone or within WhatsApp web or desktop app.Do you opt for an existing WhatsApp number, against MessageBird's advice?.It can be either mobile or landline number.It must be a number that has not been linked to WhatsApp before.Choosing your preferred number is an important step. This is the number where customers can reach you and from where you can send WhatsApp messages. Once WhatsApp has approved your request, MessageBird will contact you to match the number you will be using for WhatsApp. Choose a phone number for WhatsApp Business configuration in Messagebird.Once your Facebook Business profile is successfully verified, the request will go to WhatsApp for approval. Please note that the verification decision is entirely at Facebook's discretion. If the above steps have been accepted by MessageBird and WhatsApp, you will receive an email from MessageBird asking you to accept WhatsApp in your Facebook Business account and verify your business. Verify your business in Facebook Business and accept the invitation.If you don't have a Facebook Business account yet, create one for your business at This can be found in your Facebook Business account. Acceptance takes an average of 3 to 4 days.ĭuring the process, you will be asked for your Facebook Business ID. You can track the status of the request in your MessageBird Dashboard. MessageBird will review your application and send it to WhatsApp for approval. In MessageBird, sign up for the WhatsApp Business integration. Activate the WhatsApp Business integration within MessageBird.Start by creating a free MessageBird account at Already have a MessageBird account? Then proceed to step 2. At the end we show you the two options we offer for a successful implementation and activation of your WhatsApp Business channel in SpinOffice. Both platforms have a support center where everything is explained, but all in all the process is quite complex so we are happy to briefly explain the steps to you. Most of the required actions must be done within MessageBird and Facebook. How to get the WhatsApp Business integration started? We have no influence on the verification process of MessageBird, Facebook / WhatsApp.The telephone number will no longer be available as a WhatsApp Business number after termination with MessageBird.So not on a phone, WhatsApp web or desktop app. The chosen phone number cannot be used as a WhatsApp number outside of MessageBird. ![]() We recommend choosing a phone number that is not yet a WhatsApp Business number.Of course you can respond to an incoming WhatsApp message. You can only start a conversation by using a WhatsApp template and not via a separate message.Important information to keep in mind in advance: a SpinOffice Pro- or Enterprise license.These templates can be created in MessageBird. Now you can communicate even more directly with your customers, share files, automate canned replies and even create opening hours using WhatsApp templates. Incoming WhatsApp messages appear in your inbox, you or one of your colleagues can respond directly through a new chat window. All conversations are archived as usual when using SpinOffice mail. And your customers can send WhatsApp messages directly to your inbox. Using the WhatsApp API, you are able to start a WhatsApp conversation straight form your CRM. ![]() SpinOffice CRM includes a powerful integration with WhatsApp Business via MessageBird. ![]()
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